Danny Brown - Latest Comments in Market Value

Re: Market Value

jacstar — Thu, 12 Feb 2009 11:18:33 -0000

HA! Ok so I started to comment but it was ridiculously long and it wouldn't take.

So i wrote my own blog post about this lol - check it out!

http://justkickinit.ca/2009/02/12/a-very-long-com...

now you see why it wouldn't fit here lol

Re: Market Value

jacstar — Thu, 12 Feb 2009 09:17:55 -0000

HA! Ok so I started to comment but it was ridiculously long and it wouldn't take.

So i wrote my own blog post about this lol - check it out

http://justkickinit.ca/2009/02/12/a-very-long-com...

now you see why it wouldn't fit here lol

Re: Market Value

Danny Brown — Mon, 09 Feb 2009 20:10:53 -0000

It's the thought process that a lot of companies have, Scott. They fear getting involved because, like you say, they're scared people will say bad things about them. But they already are, and so you need to be here to counter.

Re: Market Value

Tim Jahn — Mon, 09 Feb 2009 18:59:19 -0000

What customers say about you is more important now than ever before, in my opinion.

The other side of the token is the customers expressing their opinions. These days, companies are listening (hopefully) and you will be heard. There's definitely no reason not to speak up (as you have here).

Maybe the Toronto transit officials can swing by Chicago sometime and talk to our CTA guys. Boy do they need some pointers!

Re: Market Value

Scott Mahler — Mon, 09 Feb 2009 11:58:48 -0000

This points to the very important fact that word-of-mouth advertising is still so powerful. I see it on twitter everyday. It used to be that if your service or product fell short of consumer's expectations, You may have feared negative word-of-mouth but you didn't see its results until you saw your profits, or lack thereof. Now, you can see immediate reaction to what you offer your clients, and that's a good thing. At least for those of us who want to stay on top of our customer service.

Re: Market Value

Metropolitan — Mon, 09 Feb 2009 11:25:52 -0000

All well and good -- except that any initiative to go green / build bridges with angry customers / save the money -- will go to bust, come April. See, at that point, they will charge $5 per day for parking, effectively DOUBLING the cost of transportation (metropass = $109, parking for 22 business days in a month = $110). Screw the bastards.